A key skill for understanding the true interests of the parties. This is a purposeful and structured communication technique in which the listener does not just passively perceive the words of the interlocutor, but fully concentrates on understanding his message, hidden interests, emotions and point of view, and then demonstrates this understanding verbally and non-verbally. The main goal of active listening in negotiations is not just to hear, but to understand and let the partner know that he is understood. This turns the monologue into a dialogue and builds mutual understanding.