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The ability to direct things and people while motivating them, and this is through a person with competencies and personal characteristics that make those around.

Shared values, rules and standards of conduct that characterize the organization and its employees.

Providing advice and recommendations to a person or group of people facing personal or administrative difficulties or crises or just to evaluate the person’s performance,.

Escalating disagreements or tensions between employees or work teams.

The process of creating a working group with a specific goal and the formation of participants.