models of behavior, thinking and feelings that a person uses depending on the situation. E. Berne distinguished three ego states: “Parent” (contains attitudes and behavior adopted from the outside, primarily from parents; outwardly expressed in prejudices, critical and caring behavior towards others), “Adult” (focused on the perception of current reality and on obtaining objective information, the rational part) and “Child” (contains all the impulses that arise naturally in the child, the emotional part). People often switch between these three states, and these switches can lead to conflicts and misunderstandings.