the degree of confrontation and tension between the parties due to contradictions in their interests, goals or values. It manifests itself in the emotional atmosphere, the style of communication (aggressive or cooperative) and the willingness of the parties to escalate the conflict or cooperate. A low level of conflict is characterized by a search for compromises, a high level is characterized by the dominance of confrontation, ultimatums and the struggle for unilateral advantages. Determining the level of conflict allows you to choose an adequate strategy: a soft one to reduce tension or a hard one to exert pressure.