a set of consequences (positive, negative or ambivalent) that arise after a clash of interests, values or actions between groups. These consequences affect the groups themselves, their members, as well as the wider social context. Among the results are:
1) Positive: with a conscious approach, it can lead to: strengthening cooperation between groups after negotiations and conflict resolution; developing skills for solving group problems and mutual understanding, despite differences; stimulating social and organizational change to improve equity and equity.
2) Negative: if the conflict is not managed: it develops into violent clashes or civil wars; contributes to the strengthening of group disagreements and prejudices, a decrease in labor productivity and social harmony; Trust and communication between different groups are undermined.
3) Ambivalent: strengthening group identity, but at the cost of intolerance towards others; quick decision-making in a crisis, but with the risk of authoritarianism; mobilization of resources, but with their depletion in the long term.