a set of outcomes that are possible in conflicts between people:
1) Positive: with a constructive approach, it can lead to: improved communication between the parties; enhancing mutual understanding and cooperation; developing problem-solving and negotiation skills.
2) Negative: if the problem is not addressed consciously, it can lead to tensions, social isolation, or loss of trust; increased anger, psychological stress and depression; and the negative impact on productivity and teamwork in the workplace.