systematic approaches and methods aimed at reducing tensions, resolving contradictions and transforming destructive interaction between groups (social, professional, ethnic, etc.) into a constructive channel. These strategies combine the tools of psychology, management, sociology, and political science. Methods of settlement include:
1) Negotiation and open communication: opening channels of dialogue to clarify points of view and interests
2) Cooperation for common goals: creating projects or goals that can only be achieved through cooperation between groups
3) Awareness and education: reducing stereotypes and prejudices through educational or social programs
4) Administrative or legal intervention: establishing rules and policies that define fair treatment between groups and protect their rights
5) Group empathy and cultural understanding: developing the ability to put oneself in the shoes of another group in order to understand its motives and needs.