the use of artificial intelligence systems to identify, analyse and support individuals in crisis in order to provide timely, personalised and accessible resources, interventions and recommendations. These systems can offer advice, strategies, or even direct people to the right resources.
It is the use of AI as an empathy tool that complements (but does not replace) human support, making care more proactive, personalized, and effective for those who need it. However, success depends, among other things, on integration with existing social and psychological services.